Warranty & Claims
How to make a warranty claim, what it covers, and what happens after you contact us.
What is covered
- Manufacturing faults in the frame, gas lift, base or mechanism.
- Faults found on arrival, reported before use.
What is not covered
- Normal wear on fabric, mesh and armrest pads.
- Damage from misuse, overloading, or use outside a normal office setting.
- Damage from repairs or modifications done by someone else.
How a claim works
- Call or WhatsApp us with your order number and a photo or short video of the fault.
- We check the photo and tell you whether it is covered.
- If it is, we arrange an inspection or collection.
- We repair the part, or replace it if it cannot be repaired.
What to have ready
- Your order number.
- The mobile number you ordered with.
- Photos or a short video showing the fault.
To start a claim, call or WhatsApp us — the number is in the footer.